Delete your account
You can delete your account and its cloud data at any time. Deletion is permanent. We cannot bring back your cloud save, coins or items afterwards.
Delete in the game (fastest)
- Connect to the internet and open the game.
- Go to Settings → Account.
- Choose Delete account and confirm twice.
Deletion runs straight away. If it fails, for example because the connection dropped, your account stays as it was and you can try again.
Delete without the game
If you cannot open the game, email sky.techno.biz@gmail.com from any address, with the subject "Delete my Railway Station Master Simulator account". Include:
- your Player ID, shown in Settings → Account, if you noted it;
The game does not store your name or email address, so we need one of these to find your account. We will reply within 30 days. We may ask you to confirm that the account is yours. If you cannot provide either detail, we may not be able to identify your account.
What is deleted
- Your sign-in account, including its link to Google Play Games or Apple Game Center
- Your cloud profile: display name, rank, experience, language, platform, app version and dates
- Your cloud save: career progress, medals and settings
- Your coins, hints and owned items on the server
- Your daily challenge leaderboard entries and score limits
What is kept
| Data | Why | How long |
|---|---|---|
| Your local save on this device, kept as a guest save | So that you can keep playing. It is not linked to the deleted account. | Until you uninstall the game or clear its data |
| Analytics event data, which is not stored under your account | To understand how the game is used | 14 months |
| Crash reports, which are not stored under your account | To fix faults | For the periods set by Google |
Held by Google or Apple
Your store purchase history stays with Google Play or Apple. So do scores and achievements in Play Games or Game Center, which belong to your profile there. Manage these with Google or Apple directly.
Your game after deletion
- Coins you earned are lost from the cloud.
- Buying the game is not affected: reinstall it from the same store account.
- Deleting your account does not refund anything. Ask Google Play or Apple about refunds.
- Uninstalling the game does not delete your account.
More information
See our Privacy Policy, or contact Ravindra Joshi, trading as Sky Techno Biz at sky.techno.biz@gmail.com.